Crazy Postpartum Moms Make Company Rethink Generous Return Policy
By: Fat Lester
This article began as a comment in response to an article written by Jennifer Moyer about postpartum psychosis.
Reading Ms. Moyer's article left me wondering whether or not a disgusting behavior I've experienced at work far too many times is the product of a sociopathic scam artist engaging in criminal, fraudulent behavior; or a mentally ill woman desperately in need of some help. Prior to reading Moyer's article, I had always presumed that the behavior was the former, never even so much as considering the latter.
I work for a company that sells maternity and postpartum supports (orthopedic undergarments designed to provide physical support to women during and post-pregnancy).
We often receive requests for refunds months after women order a maternity support such as the Prenatal Cradle. The obvious suspicion here is that these women want to have their cake and eat it too, using the product until it is no longer needed, then attempting to return it for a full refund after giving birth.
These women all seem to have one thing in common: a mentality that that they deserve and are entitled to receiving their money back despite our company totally fulfilling our obligation for the initial transaction. It's not like these requests come days or weeks after the orders are placed (we do receive such requests, but these often are eligible for an exchange or refund).
The ones that come months afterward are those to which I am referring. The women will call with a tone-of-voice clearly meant to bully the person on the other end of the line. They threaten everything from writing negative reviews to filing chargeback disputes with their credit card companies (we've yet to lose one when they follow-through on these requests). Each time, it appears as though the woman genuinely believes she's the first to ever think of the idea, and thus should be able to pull the wool over our eyes without any problem.
When informed that requests made so long after the initial transaction are ineligible for a refund, they have been known to become so abusive that the owner of the company ordered all customer service personnel to immediately discontinue such calls when the customer becomes abusive and/or threatening.
Anyway, do you think that this behavior would fall into the category of postpartum psychosis? That certainly would explain this rage-fueled mentality that until now we've only been able to explain by writing them off as lunatics, bullies and/or scam artists.
The question is whether or not they planned to attempt to get their money back prior to giving birth, as that would answer the question of whether or not they are simply scam artists who have realized that they can often have their cake and eat it too by threatening online retailers, many of whom simply give in to such uncivilized behavior. My employer stands firm on principle, insisting that such demands constitute fraud, and has even suggested that the act is criminal in nature.
What is your opinion about this? Are these women really merely suffering from a legitimate mental illness or are they simply dishonest scam artists who have figured out how to abuse the system successfully?